For reference: Jack Dorsey’s memo: Let’s reconsider our “users”.
I sort of like where you’re going with this Jack, but, it’s not going to work. Like it or not, we’re stuck with the word users to describe people who use our products.
You make a fairly good case; suggesting going with “customers” instead. But, the problem there is that not all users are customers and, well, that makes things confusing. I often co-mingle the two, refer to people as...